Mobile app & support
The mobile app gives authorised managers and drivers access to their Drivaxo workspace. Features and access follow their company role.
On this page
Need help?
For an incorrect vehicle assignment, trip or complaint, start with your company manager. For an app fault, access problem or privacy question, contact Drivaro directly using the details below.
Include your company name, device model, app version and what went wrong. Avoid unnecessary customer details in screenshots. Never share your password. This is not an emergency service; use the usual emergency channels where needed.
Device permissions explained
- Camera: only for a feature you open. The fuel reader recognises text on the device without saving a photo. Check the litres and amount before confirming. Manual entry remains available.
- Biometrics: an optional local lock handled by the device. We receive no face scan or fingerprint.
- Notifications: permission is controlled by your device and can be withdrawn. No notification does not mean there are no outstanding tasks.
- Location: only for an available function you permit, such as nearby charging points. No continuous background tracking from the phone.
Entries and connectivity
Most actions require an internet connection. A completed form is only saved when the app confirms success. Do not simply send again if the sending status is unclear.
Drivers cannot edit or delete a submitted daily trip report or fuel entry themselves. A manager can correct a submitted daily report with a recorded reason. Protecting the work record does not remove your right to correct inaccurate personal data.
Your account and data
Uninstalling the app does not delete your account. For access, correction or a deletion request, contact [email protected]. We distinguish your personal account from business records the responsible company may lawfully need to retain. The data page explains this further.
Licence and platform
The app does not transfer ownership of the software and may be used only within your authorised access. For an app obtained through Apple, Apple’s standard licence applies where no separate licence has been agreed for that app. The business service is additionally governed by the agreement with Drivaro. Apple does not provide our business service.
Use a supported device and install available updates. A TestFlight beta may be incomplete or expire. App-store approval is not certification of our legal or security arrangements.